Seven Wastes of Service | Customer Perception

Waste in Service, what is your customer's perception?

  Seven Wastes of Service Much has been written about the seven wastes identified by Taiichi Ohno within the Toyota production system, but how do these relate to a service organization? What are the seven wastes from the perspective of our customers? Maybe if we look at the experience our customers have from their point… Continue reading Seven Wastes of Service | Customer Perception

The Seven Wastes | 7 Mudas

Seven Wastes or 7 Mudas

7 Wastes of Lean Manufacturing The seven wastes of Lean Manufacturing are what we are aiming to remove from our processes by removing the causes of Mura and Muri as well as tackling Muda directly. But what exactly are the seven wastes of Lean Manufacturing (or 7 Mudas)? The Seven Wastes of Lean Manufacturing are;… Continue reading The Seven Wastes | 7 Mudas